Frequently Asked Questions
Everything you need to know about your Fiido e-bike journey.
How long does shipping take for a Fiido e-bike?
Standard shipping typically takes 3-7 business days within the continental US and EU, depending on your proximity to our regional warehouses.
What is the warranty policy on Fiido products?
All Fiido e-bikes come with a 1-year limited warranty covering the frame, motor, and battery against manufacturing defects.
Can I return my e-bike if I change my mind?
Yes, we offer a 14-day return policy for unused items in their original packaging. Please note that return shipping costs and restocking fees may apply.
Are Fiido e-bikes waterproof?
Our e-bikes have an IP54 water-resistance rating, meaning they are protected against light rain and splashes, but they should not be submerged or pressure washed.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options through Klarna and Affirm to help you pay over time.
How do I assemble my new Fiido bike?
Fiido bikes arrive 85-95% pre-assembled. Each shipment includes a tool kit and a quick-start guide to help you finish the assembly in under 20 minutes.